[正社員]医療事務 【日英バイリンガル医師】 Near Patient Physician

A. Overall Purpose of The Job • This position serves as the TRICARE Near Patient Physician for Japan and will be assigned a specific TOP Prime and Remote population within Japan which they are responsible for. This position provides clear medical leadership for the Near Patient efforts within Japan to include both Prime and Prime Remote beneficiaries under the direction of the Near Patient Physician Lead and Regional Medical Director Near Patient. The Program provides end-to-end care experience facilitation for TRICARE beneficiaries as they journey through purchased care sector provider care in selected regions outside the United States. This physician serves as the liaison between the local Near Patient staff (nurses and administrator), the MTF (Military Treatment Facility) leadership, and the PCSPs (Purchased Care Sector Providers). This includes: • Training other Near Patient Physicians about International SOS, the US Military health care system, and the TRICARE Overseas Program (TOP). • Promoting and facilitating the education of PCSPs regarding International SOS, the US Military health care system, and the TOP. • Promoting and facilitating the education of MTF leadership regarding International SOS, TOP, and the Near Patient goals. • Qualified and experienced medical practitioner who understands nuances of host nation medical care and understands US beneficiary expectations of care • Establish and maintain effective and strong relationships with PCSPs. • Establish and maintain effective and strong relationships with medical leadership at MTFs • Build effective relationships with the Near Patient Nurse Lead, other Near Patient Team Nurses, and physicians, Near Patient Program Operational Staff, Near Patient Regional Medical Director PAC, and TOP Leadership B. Key Responsibilities Near Patient (TRICARE) • Management and Administration (TRICARE) o Through direct supervision, provide support to the Near Patient medical teams in the area of responsibility. o Facilitate effective positive teamwork and clear channels of communication both internally and externally. o Establish regular communication mechanisms to ensure the effective transmission of information to TOP medical staff on organizational and business objectives. o Interface with the Near Patient Physician Lead and the Near Patient Regional Medical Director to assure effective alignment. o Provides regular reports on the status of the program to include any interactions with the MTF, network and International SOS staff as well as any feedback to include compliments, complaints, and suggestions from these stakeholders. • Service Delivery, Management and Administration o Executes strategic TRICARE initiatives in the region, as they relate to the Near Patient Program. o Demonstrate an understanding of the differences in the scope of services we provide the client. o Knowledge and adherence to International SOS internal policies and procedures, as well as policies and procedures outlined by our clients. o Ensure that patient information is stored appropriately in related systems and follows the internal procedures on privacy. Patient information is not shared with other departments or externally. o Communication with clients and colleagues through emails or confirmations is professional and meets business standards. o Achieve relevant objectives / KPI’s as outlined by Near Patient Regional Medical Director. o Ensure the beneficiary experience at PCSPs is measured and that patient needs are supported o Delivers Inpatient Medical Management within the AOR o Takes escalations as required from Near Patient nurses Management and Administration • Facilitate effective positive teamwork and clear channels of communication both internally and externally. • Provide positive and negative feedback on NPT work. • Set clear standards, action plans and yearly performance appraisals for functional reports. • Input and play an active role in overseeing medical staff succession planning and development programs. • Respond to requests for information from the client that are cleared by International SOS. • Assist with the maintenance of the Statement of Responsibility. • Provide oversight of MTF Huddles for the area of responsibility. • Assist in creating an environment in the NPT that promotes process improvement and open communication. Additional Responsibilities • Work flexible hours as appropriate to the needs of the position. • Undertake transmission and first-call responsibilities as required • To participate and prepare for designated TRICARE meetings, quality and case reviews and annual audits, as operationally required. • Assist with the training of new Near Patient staff • Work within and promote all International SOS’s policies, procedures, and corporate values. • Be aware of Intl. SOS’ OH & S policies, practices and procedures and actively participate in the ongoing development and enhancement of these important areas of our business. • Undertake project work or reasonable duties as requested by direct Managers. • Maintain medical license and up-to-date passport. Required Skills and Knowledge • Demonstrated confident decision-making in acute clinical case management • Strong leadership and staff management skills within a matrix organization • Ability to manage multiple line manager reports in structured and consistent manner • Effective both strategically and at an operational level • Effectively balance medical needs with commercial considerations • Proactive, solutions and client focused • Negotiation skills • Time management • Aptitude for working in a commercial organization • Cultural awareness • Interpersonal and rapport building • Professional presentation and communication • Flexibility to work rostered on call pattern and travel within Eurasia and Africa region. Required Competencies • Deciding & Initiating Action: Makes prompt, clear decisions which may involve tough choices or considered risks; Takes responsibility for actions, projects, and people; Takes initiative, acts with confidence, and works under own direction; Initiates and generates activity. • Leading & Supervising: Provides others with a clear direction; Sets appropriate standards of behavior; Delegates work appropriately and fairly; motivates and empowers others; Provides staff with development opportunities and coaching; Recruits staff of a high caliber. • Relating & Networking: Establishes good relationships with customers and staff; Builds wide and effective networks of contacts inside and outside the organization; relates well to people at all levels; Manages conflict; Uses humor appropriately to enhance relationships with others. • Persuading & Influencing: Makes a strong personal impression on others; Gains clear agreement and commitment from others by persuading, convincing and negotiating; Promotes ideas on behalf of self or others; Makes effective use of political processes to influence and persuade others. • Presenting & Communicating Information: Speaks clearly and fluently; Expresses opinions, information, and key points of an argument clearly; Makes presentations and undertakes public speaking with skill and confidence; Responds quickly to the needs of an audience and to their reactions and feedback; Projects credibility. • Delivering Results & Meeting Customer Expectations: Focuses on customer needs and satisfaction; Sets high standards for quality and quantity; Monitors and maintains quality and productivity; Works in a systematic, methodical, and orderly way; Consistently achieves project goals • Coping with Pressure & Setbacks: Works productively in a pressurized environment; Keeps emotions under control during difficult situations; Balances the demands of a work life and a personal life; Maintains a positive outlook at work; Handles criticism well and learns from it.